Terms & Conditions

By installing, accessing or using any Oodles websites, app, contact forms, emails and subscriptions, and any other digital material, you are entering into a binding agreement in respect of your use of the online services with Oodles Chinese Holdings Ltd. (“Oodles”, “we”, “us” or “our”), in the United Kingdom. If you do not agree to these terms, you must not use our online services.

Please read the Oodles Privacy Policy on how we collect, store and share information.

Our online services are not intended to be used by or target anyone under the age of 18 years old. You must be at least 18 years old to use Oodles online services. If you are under the age of 18, then you must immediately stop using the Oodles online services and request that Oodles closes any online services account that you may have created. You can request account deletion by contacting us using the
 Contact Us section on our website.

Last updated: August 2023

About Us

Oodles Chinese Holdings Ltd. (company number 10541595, VAT number GB 317 9768 56) controls and operates Oodles online services from our headquarters at 144 Charles Street, Leicester, LE5 6NG, United Kingdom.

USE of our material

You are permitted to use our online services for your own personal and non-commercial use and not to misuse them. All published material and intellectual property are copyrighted and owned by us. These works are protected by copyright laws and all rights are reserved. Our material must not be used, reproduced or stored in any other website or included in any public or private system/service, without the express written permission of Oodles Chinese Holdings Ltd. You assume full responsibility for any associated costs, charges or legal action that you incur as a result of using our material.

All Oodles material on this site is duly protected as the trademark, copyright and any intellectual property wholly owned by Oodles Chinese Holdings Ltd. and/or its partners that have been granted permission to use. To seek permission to use any of our intellectual property please express your intentions in writing to info@oodleschinese.com.

Website access & submissions

We make every effort to make sure that our ‘website’ is available 24 hours a day. We are not liable if our ‘website’ is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice.

This includes no liability or responsibility by Oodles for any loss that occurs as a result of usage of the content contained in this website or via links found on this website.

Oodles does its utmost best to ensure the website performs efficiently and is an accurate reflection of the company and its associated products but we cannot guarantee that the site will function without interruption or errors.

Any information submitted to the website by yourself will mean you take sole responsibility for its content. You are requested not to submit any material that is viewed to be defamatory, abusive, demeaning or obscene to any party. You agree not to submit any information to the site that infringes trademarks, copyrights and personal and private property rights.

Any material submitted to this website will automatically be deemed to be royalty-free and non-exclusive with full rights given to Oodles for use across the world in any spectrum including reproduction, display, translation and copy. All so-called “moral rights” will also be forfeited as a result.

By using our contact forms, online ordering and newsletter sign-up, you are providing us with permission to store your data and contact you in the future with marketing offers and information. To have your details removed from our database please email info@oodleschinese.com.

Any links from the Oodles site may be linked to third-party sites that we do not regulate. These links have merely been provided for the ease and convenience of our site users and are in no way seen to be an endorsement by Oodles. Oodles holds no liability for any content found on the sites linked.


By entering any of our competitions, giveaways, prize draws, raffles or any other such marketing activity run across our social media platforms, branches, marketing materials and website/app, you agree to be bound by these terms and conditions.

  • Participation and entry into any competitions, giveaways, prize draws, raffles and any other similar activity will form part of these terms and conditions. Any entries that do not comply with the terms and conditions set out will be automatically deemed invalid.
  • Competitions, giveaways, prize draws, raffles and any other such marketing activity are only open to UK residents over the age of 18 years old. Any winner found in breach of this condition will automatically forfeit their prize. Oodles reserves the right to request proof to verify age and identity. Failure to do so and your entry will be deemed invalid.
  • All requested information must be fulfilled truthfully. Any entry found to be lacking or missing in the required data will be deemed invalid.
  • Oodles reserves the right the end any competition, giveaway, prize draw, raffle or any such activity at any time. Any entries received beyond the closing date will automatically not be entered into the draw.
  • All winners are selected at random from the completed entries.
  • We reserve the right to replace prizes and withdraw them at any stage. We will endeavour to contact winners with suitable alternatives should this happen.
  • Prizes are non-transferable and non-negotiable and no cash alternative will be available.
  • Winners will be notified within 28 days of being selected. Winners have 7 days to respond and contact Oodles to arrange the collection of the prize in person from the relevant branch. In the absence of a response from the winner after 7 days of the initial contact, the winner will forfeit their prize. Oodles holds no liability in the inability to contact you/award prizes due to any errors, omissions or inaccuracies in the contact details you may have provided.
  • Oodles reserves the right to select an alternative winner if the selected winner is in breach of any of our terms and conditions or has acted fraudulently, illegally or on any other reasonable grounds. Oodles will hold no liability for any loss or damage arising from Oodles exercising these terms and conditions.
  • Oodles is not responsible for any entries or communication that may be lost, delayed, stolen or illegible where the entrant cannot be identified.
  • Nothing in these terms and conditions shall limit Oodles’ liability for death or personal injury caused by its negligence, fraud or any other matter for which liability may not be limited by law.
  • For customers who don’t make a purchase but would like to enter any of our competitions, please send a letter to Oodles Head Office, 144 Charles St. Leicester, LE1 1LBIn your letter please indicate you’d like to enter to win the “name of the competition” and please include your full name, full U.K. address, email address and phone number. Your submission will be entered into the draw.
  • Oodles may amend these terms and conditions at any time.
  • These terms and conditions are governed by English law and entrants submit to the exclusive jurisdiction of the English courts.
  • We reserve the right to collect and store your data beyond the campaign period for marketing purposes. Requests to have data removed may be made in writing to info@oodleschinese.com
Location Information

You may choose to share your location information when placing order via our site, enable your app or create an online account. We may use and store information about your location to provide features, improve and customise our services, e.g. to send you details based on your current location, to arrange delivery of food, or provide relevant offers and promotions which we believe may be of interest to you. We will obtain your consent to do so where required to be in accordance with the law.  To remove your online account, you may make this request in writing to info@oodleschinese.com.

Opening Day 50% OFF

During new store openings, subject to Oodles’ discretion, we may offer customers 50% off our launch day menu on walk-in in-store orders only.

  • Offer is first come first serve.
  • Customers are required to queue, order, pay and collect their order in person.
  • Subject to availability.
  • We reserve the right to end this offer early on the launch day due to popularity.
  • Limited to a maximum of 5 boxes per customer.
  • Only applicable to in-store, walk-in orders only.
  • Telephone orders, orders via social media platforms, our website and third-party delivery platforms will not be acceptable.
  • Oodles cannot be held liable for customers missing out on the offer and no alternatives or compensation of any form will be offered.
  • Cannot be used in conjunction with any other offer.
Offers & Promotions

Oodles stores are able to run localised offers that only apply to participating stores. This can range from percentages off to free items etc.

  • Only applicable on in-store walk-in orders.
  • Only applicable in the branch advertised.
  • Cannot be used in conjunction with any other offer.
  • Non-transferable, no cash value.
  • Offer can be withdrawn by the branch at any time.
  • Limited to one box per customer per visit.
  • Void if sold or auctioned.
  • Photocopies will not be acceptable.
  • Vouchers must be handed over at the time of redemption.

All terms and conditions are governed and interpreted in line with English Law and any subsequent disputes arising from these terms of use conditions will be under the jurisdiction and authority of the English courts.

We reserve the right to update any of these terms as we see fit so all users are requested to ensure they are familiar with any changes as continued use means you approve of any changes.

For any questions or inquiries, or for clarity on any issue please feel free to send us an inquiry to info@oodleschinese.com and we will respond as soon as possible.

CNY2024 Social Media Giveaways Terms and Conditions:

1. Eligibility:

The social media giveaways are open to residents of UK aged 18 and over. Employees of Oodles and their immediate family members are not eligible to participate.

2. Entry Period:

The social media giveaways begin on 12th February 2024 and ends on 1st May 2024. Entries received outside of the specified time frame will not be considered.

3. How to Enter:

To enter, participants must:

  1. Tag 3 friends on the giveaway post.
  2. Share the giveaway post on their Instagram Stories.

4. Prize:

Five winners will be selected to receive the prize for each social media giveaway. The prize is non-transferable and cannot be exchanged for other alternatives.

5. Winner Selection:

The winners will be chosen at random from eligible entries. The draw will take place on a weekly basis at the descretion of the agency.

6. Notification of Winner:

The winner will be notified via a story mention and direct message on Instagram. If the winner does not respond within 7 days, a new winner will be selected.

7. Public Announcement:

The winner’s name will be announced on Oodles’ Instagram story when selected.

8. Privacy:

Personal information collected for the giveaway will only be used to administer the promotion and announce the winner.

9. Publicity:

By entering the social media giveaways, participants grant Oodles the right to use their name and image for promotional purposes.

10. Instagram:

This giveaway is in no way sponsored, endorsed, administered by, or associated with Instagram. Participants release Instagram from any responsibility.

11. Changes and Termination:

Oodles reserves the right to modify or terminate the giveaway at any time, for any reason.

12. General Conditions:

By participating, entrants agree to these terms and conditions. Oodles reserves the right to disqualify any entry that violates the rules.

13. Governing Law:

These terms and conditions are governed by the laws of the UK.

Promoter: Oodles

Address: 144 Charles Street, Leicester, LE1 1LB

Contact number: 0300 303 4145

Oodles Hong Kong Giveaway – Terms and Conditions:

Please read these Terms and Conditions carefully. By entering you indicate that you are opting to receive communications from Oodles, accept these terms and conditions and agree to be bound by them.

  1. Promoter’s Details: Oodles is the trading name of Oodles Chinese Holdings Ltd. (the “Promoter”). Registered office: 144 Charles St, Leicester, LE1 1LB. Registered in England No: 10541595.
  2. Eligibility: This competition is open to any resident in the UK or the Channel Islands, who is 18 years +. Employees and immediate family (defined as parents, children, siblings, spouse and life partners) of the Promoter or its affiliates, subsidiaries, advertising or promotion agencies are not eligible to enter this competition.
  3. How to Enter: To enter you will need to provide your full name, contact number and email address to the Promoter by completing the online form. Only one entry is allowed per person. Oodles reserves the right in its absolute discretion to exclude blatant attempts to breach the terms of the competition or to bypass the single entry rule, such entries will not be accepted. No entries from agents or third parties or entries automatically generated by computer will be accepted. Incomplete or corrupted entries will not be accepted. Entries will only be accepted if they comply with all entry instructions.
  4. Use of Data: All details provided by you will be held by the Promoter and used in accordance with these terms and conditions and the Promoter’s Privacy Notice available at https://oodleschinese.com/privacy-policy.
  5. Dates: The competition commences 12th February 2024 and closes 1st May 2024. All entries must be received by 11:59pm on 1st May 2024. Please see point 2 above.
  6. Receipt of Entries: The Promoter cannot be held responsible for network, computer or software failures of any kind, which may restrict or delay the sending or receipt of your entry. The Promoter is not responsible for entries not received and/or any lost entries.
  7. **Prize: Entries received between 00:00 on 12th February 2024 to 11:59 on 1st May 2024 will be eligible for the prize draw. There will be one winner who will receive a round trip flights for two to Hong Kong with a 5 night stay in a hotel, and cash prize of £500 to spend during the trip. Only one winner will be drawn. The prize cannot be retrospectively applied to bookings made prior to the date of your winner notification email. The prize is non-transferable and no alternative will be offered. Prize is as offered; no extensions or upgrades are available. Oodles will arrange the dates of travel. The Oodles Hong Kong Giveaway cannot be refunded if lost, stolen, or destroyed. It is the winner’s responsibility to check all entry, visa and passport requirements are fulfilled.
  8. *Selection of winners: The winner will be chosen at random from all eligible entries and notified within 30 days after the closing date.
  9. Notification: The winner will be notified via a call from Oodles Head Office and then followed up with an email within 30 days of the closing date with instructions on how to claim their prize. If a winner cannot be contacted or is unable to accept their prize, the Promoter reserves the right to choose another winner from eligible entries received so please ensure your email address and contact details are correct.
  10. Winner details: Details of the winner, name, country of residence and proof of ID, will need to be emailed in via a reply to the original email we sent you to confirm you are eligible to receive the prize. Winners must inform the Promotor if they wish to decline publication of this information. The winner may be required to participate in post-competition publicity.
  11. General: The Promoter reserves the right to amend the competition in exceptional circumstances. All entrants agree to abide by these terms and conditions and the Promoter reserves the right to exclude entrants for any breach of these terms and conditions. The Promoter’s decision is final and no correspondence will be entered into consideration.
  12. Publicity: By entering the Hong Kong Giveaway, participants grant Oodles the right to use their name and image for promotional purposes.

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